Tuesday Jan 20, 2026

How He Gets 90% of Hygiene Patients to Show Up (ft. Dr. Chris Green)

In this episode of Just a Couple of Dentists, we sit down with Dr. Chris Green to break down one of the biggest silent killers in dental practices right now: hygiene no-shows.

A lot of offices brag about high reappointment rates but that doesn’t matter if patients don’t actually show up. Chris walks through the exact system his practice uses to consistently run a 90%+ hygiene show rate, even in a world where patients cancel last minute, ignore calls, and treat appointments like optional calendar holds.

We get into:

The difference between reappointment rate vs. show rate (and why most practices track the wrong thing)
Why unconfirmed appointments should come off the schedule
The 48-hour cancellation policy that actually works
The confirmation cadence that prevents last-minute no-shows
Why a simple “see you in 2 hours” text makes a real difference
How assigning ONE owner to a system changes execution
What to do when patients cancel anyway and how to try to save the appointment
How to fill hygiene holes when cancellations happen

A Special Thanks to Our Sponsors

Darkhorse Tech
If your IT only gets attention when something breaks, that’s a problem.

Darkhorse actually owns your tech — cybersecurity, backups, compliance, and support — so it doesn’t fall through the cracks.
👉 First month of service is free for our listeners.
🔗 https://darkhorsetech.com

NADA Payments
Credit card fees are one of the quietest leaks in a dental practice.

NADA flips the model so patients cover the credit card fee instead of the practice — without sketchy contracts or junk fees.