How to Fix the Biggest Bottleneck in Your Front Office (ft. Laura Nelson)

Every office says, "That's just how we do it here."

Until you watch three different people do the same task three different ways.

Milo is the app Alex built to keep checklists, recurring tasks, and office workflows consistent without having to constantly remind everyone.

Learn more HERE.

This Week's Episode

Before AI receptionists, only about 25% of patients would leave a voicemail. Today, around 80% will actually complete the conversation with an AI receptionist instead.

That's one of the stats Laura Nelson, VP of AI at Mango Voice and founder of Front Office Rocks, has seen as more dental practices start using AI to answer their phones.

We get into the biggest bottlenecks at the front desk, why scheduling is still so difficult to automate, what today's AI tools do well, and where they still fall short. We also talk about how technology can take repetitive work off your team's plate so they can spend more time doing the things that actually require a person.

If you've been trying to separate the hype from what's actually useful, I think you'll like this conversation. Laura has spent years training front office teams, so she brings a practical perspective instead of just telling everyone AI is the answer to everything.

Sponsor Shoutouts

A big thank you to our sponsors for making this episode possible!

🖥️ Darkhorse Tech – Dental IT done right. From managed IT and cybersecurity to HIPAA compliance and cloud solutions, Darkhorse helps practices keep their technology running smoothly. JACD listeners get their first month FREE.
🌐 https://www.darkhorsetech.com

💳 Nadapayments – Stop overpaying for credit card processing. JACD listeners get $25/month pricing, 1.5% processing, and $0.25 debit transactions.
🌐 https://www.nadapayments.com

Check out their savings calculator to see how much money you are leaving on the table by not switching to nadapayments! https://nada-calculator-dentalpractice.netlify.app/

Connect with Us

If you got something out of this episode, the best way to support the show is to share it with another dentist. Thanks for listening!